Training / Testing Manager
- Worked to train team members to test software upgrades and new releases
- Maintained and updated MIS documentation.
- Trained company executives in Lotus Notes Mail
- Analyzed companies needs regarding Lotus Notes and CC Mail training
- Created Forms and Databases for Users.
- Supported end users by responding to open help desk tickets
- Successfully reduced the ratio of “after release” defects
- Cross platforms Client/Server testing.
- Parallel Hardware and Software development environment.
- Supervised a group of 12 to 20 Test Technicians.